[Cerrato, Alejandra]_127-17122555045_20260429184809(10873)
Apr 29, 2026 18:53
· 4:12
· English
· Whisper Turbo
· 2 speakers
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Speaker 1 ([Cerrato, Alejandra]_127-17122555045_20260429184809(10873))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. XPO, this is Shelly. How can I help you? Hi, Shelly. Good afternoon. This is Alejandra with Power Handling. Hi, dear. Yeah, how are you doing today? Sorry. Good. What can I do for you, dear?
0:37
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Speaker 2 ([Cerrato, Alejandra]_127-17122555045_20260429184809(10873))
Yes, so I am trying to get in contact with Ms. Kimberly Benson, if she's available. She is, dear. Hang on. Okay, thank you. Thank you for holding. Please continue to stay on the line. Thank you. That's Kim. Hey, good afternoon, Ms. Benson. Hi, how are you doing? This is Alejandra with Power Handling. What can I do for you? Yeah, ma'am, so I am calling because you guys have been using our electric power.
1:08
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Speaker 2 ([Cerrato, Alejandra]_127-17122555045_20260429184809(10873))
for some time now. And we're just doing a very quick check-in to see how they've been performing so far. So if you have any knowledge on that, or you think I can ask you six questions in 60 seconds, if that's okay? That'd be fine. Okay, perfect. Thank you very much. All right. By any chance, do you know if you guys have... Oh, excuse me. How many units do you have? How many machines? Three. Okay. Are any of those currently broken or not working?
1:42
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Speaker 2 ([Cerrato, Alejandra]_127-17122555045_20260429184809(10873))
Not currently. Okay. Okay. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? Four. Okay. How would you rate the product's durability and build quality also from one to five? Three. Okay. How likely are you to purchase from power handling again in the future? We would. Okay. How likely are you to recommend this product to a colleague, ma'am?
2:24
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Speaker 2 ([Cerrato, Alejandra]_127-17122555045_20260429184809(10873))
We would. Okay. And I just have one last question for you. How well did the product meet your expectations? And if you can expand a little bit on how your experience is being used in the machines, if there's anything that you would like to highlight about them or anything that you would say you would change or improve about the machines, what would it be? Any type of feedback would be helpful. Yeah. On the handle part where the controls are,
2:53
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Speaker 1 ([Cerrato, Alejandra]_127-17122555045_20260429184809(10873))
That box that's on there, the parts that are inside are very, I guess, non-durable because we've had to replace all three of those because parts break on the inside. I don't know if they've ever had that pallet jack rated to be traveling on a trailer where it bounces all day or if it's made just to be on a dock all day. Do you know what I mean? Like the difference is that that pallet goes through. Yeah, yeah, yeah, yeah.
3:23
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Speaker 2 ([Cerrato, Alejandra]_127-17122555045_20260429184809(10873))
So it can sustain the docks, but when we put them on our trailers, it seems like it can't stand up to the bouncing and things break on the inside. Yeah, okay. I see where you come from. Yeah, definitely. I understand. I will be sharing that with my engineers because it's the first time that I hear that, actually. But, yeah, anything else that you would have comments on? No.
3:50
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Speaker 2 ([Cerrato, Alejandra]_127-17122555045_20260429184809(10873))
Okay, then very good, ma'am. Thank you so much for that amazing feedback. It actually helps us to improve our equipment and service. And if you have any issues in the future, please don't hesitate to reach out. We're here to help. And I value your time, and I hope that you have a great rest of your day, okay? You too. Thanks so much. All right, of course. Goodbye.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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