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1. 0:00

   Capítulo 1: Rather than viewing impasse as a failure, think about welcoming it, embracing it, and becoming comfortable in its presence. 48s · Speaker 1

   Rather than viewing impasse as a failure, think about welcoming it, embracing it, and becoming comfortable in its presence. Despite the mediator's best efforts to anticipate and avoid impasse moments, accept that they're more likely than no…