ClientInterviews-Notch-Brian
Jul 07, 2026 23:58
· 16:38
· English
· Whisper Turbo
· 2 Intervenants
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Speaker 2 (ClientInterviews-Notch-Brian)
As far as like,
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Speaker 1 (ClientInterviews-Notch-Brian)
I'm not.
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Speaker 1 (ClientInterviews-Notch-Brian)
Oops,
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Speaker 1 (ClientInterviews-Notch-Brian)
sorry about that.
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Speaker 1 (ClientInterviews-Notch-Brian)
Go ahead.
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Speaker 1 (ClientInterviews-Notch-Brian)
I wasn't sure we were recording.
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Speaker 2 (ClientInterviews-Notch-Brian)
They've done a
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Speaker 2 (ClientInterviews-Notch-Brian)
really good job of helping me like improve my understanding.
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Speaker 2 (ClientInterviews-Notch-Brian)
I'm a mechanical engineer by background,
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Speaker 2 (ClientInterviews-Notch-Brian)
but I don't have a lot of experience in like in welding in general.
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Speaker 2 (ClientInterviews-Notch-Brian)
So to be able to go from not
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Speaker 2 (ClientInterviews-Notch-Brian)
knowing much at all to what they've
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Speaker 2 (ClientInterviews-Notch-Brian)
been able to help me learn along the way has been great.
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Speaker 1 (ClientInterviews-Notch-Brian)
Great.
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Speaker 1 (ClientInterviews-Notch-Brian)
So.
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Speaker 1 (ClientInterviews-Notch-Brian)
So you said that some of your favorite things,
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Speaker 1 (ClientInterviews-Notch-Brian)
just to make sure I have that on the recording,
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Speaker 1 (ClientInterviews-Notch-Brian)
were quality,
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Speaker 1 (ClientInterviews-Notch-Brian)
that it's exactly what you need.
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Speaker 1 (ClientInterviews-Notch-Brian)
Anything else that you would like to share about
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Speaker 1 (ClientInterviews-Notch-Brian)
kind of some of your favorite things about working with them?
0:45
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Speaker 1 (ClientInterviews-Notch-Brian)
Yeah,
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Speaker 2 (ClientInterviews-Notch-Brian)
the crews are normally very,
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Speaker 2 (ClientInterviews-Notch-Brian)
very easy to get along with.
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Speaker 2 (ClientInterviews-Notch-Brian)
Like, I don't think I've had there every once in a while,
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Speaker 2 (ClientInterviews-Notch-Brian)
you'll get crews from certain contractors where one guy is just a little
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Speaker 2 (ClientInterviews-Notch-Brian)
finicky and they.
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Speaker 2 (ClientInterviews-Notch-Brian)
I don't think I've had that issue with Notch.
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Speaker 2 (ClientInterviews-Notch-Brian)
They normally have the right mindset as far as like to get
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Speaker 2 (ClientInterviews-Notch-Brian)
the work done the way we need it.
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Speaker 2 (ClientInterviews-Notch-Brian)
And they've always been a pleasure
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Speaker 2 (ClientInterviews-Notch-Brian)
to work with in that regard.
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Speaker 1 (ClientInterviews-Notch-Brian)
Great.
1:19
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Speaker 1 (ClientInterviews-Notch-Brian)
That's great to hear.
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Speaker 1 (ClientInterviews-Notch-Brian)
So of the things that you just
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Speaker 1 (ClientInterviews-Notch-Brian)
kind of shared,
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Speaker 1 (ClientInterviews-Notch-Brian)
how do you...
1:30
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Speaker 1 (ClientInterviews-Notch-Brian)
I know you as a project engineer,
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Speaker 1 (ClientInterviews-Notch-Brian)
you have a lot of things going on,
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Speaker 1 (ClientInterviews-Notch-Brian)
but how would you say that they help you,
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Speaker 1 (ClientInterviews-Notch-Brian)
Brian, do your job well and help you succeed in your job?
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Speaker 2 (ClientInterviews-Notch-Brian)
I think it's the
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Speaker 2 (ClientInterviews-Notch-Brian)
first thing is my
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Speaker 2 (ClientInterviews-Notch-Brian)
understanding as far as like what timelines end up needing
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Speaker 1 (ClientInterviews-Notch-Brian)
to be.
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Speaker 2 (ClientInterviews-Notch-Brian)
I can say,
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Speaker 2 (ClientInterviews-Notch-Brian)
OK, this this job is going to end up needing to take like a week
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Speaker 2 (ClientInterviews-Notch-Brian)
or it's going to need to.
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Speaker 2 (ClientInterviews-Notch-Brian)
take shorter or longer i i don't have a good gauge on that so they do a really
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Speaker 2 (ClientInterviews-Notch-Brian)
good job of walking me through like what the process is not only just telling me
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Speaker 2 (ClientInterviews-Notch-Brian)
yes three days it's well we need a day for this we need a day for that
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Speaker 2 (ClientInterviews-Notch-Brian)
like not only helping me understand like what the job
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Speaker 2 (ClientInterviews-Notch-Brian)
is but giving me understanding of like how to
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Speaker 2 (ClientInterviews-Notch-Brian)
figure that out in the future before you can get to that wonderful
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Speaker 1 (ClientInterviews-Notch-Brian)
um how else do they help you do your job
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Speaker 2 (ClientInterviews-Notch-Brian)
um they well they always have variations
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Speaker 2 (ClientInterviews-Notch-Brian)
as far as options so just because
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Speaker 2 (ClientInterviews-Notch-Brian)
i go in with my mindset they often try to find ways to
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Speaker 2 (ClientInterviews-Notch-Brian)
make either their job easier for the installation part of it or they try
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Speaker 2 (ClientInterviews-Notch-Brian)
to think of what's going to be the best way not only to for them to
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Speaker 2 (ClientInterviews-Notch-Brian)
install it but like for us to work on it in the future they've done a really
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Speaker 2 (ClientInterviews-Notch-Brian)
good job of making sure that whatever we install
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Speaker 2 (ClientInterviews-Notch-Brian)
functionally works,
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Speaker 2 (ClientInterviews-Notch-Brian)
short -term and long -term.
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Speaker 1 (ClientInterviews-Notch-Brian)
That's great.
3:10
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Speaker 1 (ClientInterviews-Notch-Brian)
How many suppliers,
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Speaker 1 (ClientInterviews-Notch-Brian)
providers,
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Speaker 1 (ClientInterviews-Notch-Brian)
consultants,
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Speaker 1 (ClientInterviews-Notch-Brian)
kind of over the years,
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Speaker 1 (ClientInterviews-Notch-Brian)
you know,
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Speaker 1 (ClientInterviews-Notch-Brian)
besides Notch,
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Speaker 1 (ClientInterviews-Notch-Brian)
do you think you've worked with?
3:24
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Speaker 1 (ClientInterviews-Notch-Brian)
Kind of like outside vendors?
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Speaker 2 (ClientInterviews-Notch-Brian)
Me personally or our company?
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Speaker 1 (ClientInterviews-Notch-Brian)
Both.
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Speaker 1 (ClientInterviews-Notch-Brian)
Like how many vendors in total do you think you've worked with?
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Speaker 2 (ClientInterviews-Notch-Brian)
uh in their particular field it could be any field yeah it could
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Speaker 1 (ClientInterviews-Notch-Brian)
be any field just kind of like outside any field it's uh any
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Speaker 2 (ClientInterviews-Notch-Brian)
outside vendors it's got to be a couple dozen uh
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Speaker 2 (ClientInterviews-Notch-Brian)
in their field specifically maybe five or six and
3:52
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Speaker 1 (ClientInterviews-Notch-Brian)
how would you say that notch would be ranked
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Speaker 1 (ClientInterviews-Notch-Brian)
from all of these other vendors kind of from like best to worst right
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Speaker 1 (ClientInterviews-Notch-Brian)
so some of the things that we were just talking about that they do and
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Speaker 1 (ClientInterviews-Notch-Brian)
Where do you see that they would kind of fit if you had to rank them?
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Speaker 2 (ClientInterviews-Notch-Brian)
If we needed a job done first time right,
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Speaker 2 (ClientInterviews-Notch-Brian)
needed it done correctly,
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Speaker 2 (ClientInterviews-Notch-Brian)
doesn't matter the cost,
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Speaker 2 (ClientInterviews-Notch-Brian)
doesn't matter other factors.
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Speaker 2 (ClientInterviews-Notch-Brian)
They're the number one choice.
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Speaker 1 (ClientInterviews-Notch-Brian)
Wow,
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Speaker 1 (ClientInterviews-Notch-Brian)
that's great.
4:22
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Speaker 2 (ClientInterviews-Notch-Brian)
They've done a lot of
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Speaker 2 (ClientInterviews-Notch-Brian)
work for us in my time here.
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Speaker 2 (ClientInterviews-Notch-Brian)
They've done a lot of work for other people here as well.
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Speaker 2 (ClientInterviews-Notch-Brian)
And every time we're happy with the work they've done,
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Speaker 2 (ClientInterviews-Notch-Brian)
then they've...
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Speaker 2 (ClientInterviews-Notch-Brian)
came out in a pinch uh timelines can
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Speaker 2 (ClientInterviews-Notch-Brian)
always be challenging and they've always worked with us on that um
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Speaker 2 (ClientInterviews-Notch-Brian)
that being said sometimes if it's a job that we
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Speaker 2 (ClientInterviews-Notch-Brian)
need done but doesn't necessarily we need to conserve costs
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Speaker 2 (ClientInterviews-Notch-Brian)
they would still be up there but they're on the
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Speaker 2 (ClientInterviews-Notch-Brian)
pricier side of things not that it is
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Speaker 1 (ClientInterviews-Notch-Brian)
they're not worthy of the cost.
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Speaker 1 (ClientInterviews-Notch-Brian)
It's just sometimes I can't afford to do it for X,
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Speaker 1 (ClientInterviews-Notch-Brian)
Y, or C price range.
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Speaker 2 (ClientInterviews-Notch-Brian)
Gotcha.
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Speaker 2 (ClientInterviews-Notch-Brian)
Great.
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Speaker 2 (ClientInterviews-Notch-Brian)
Anything else that you would like to share and why you would rank them number one?
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Speaker 1 (ClientInterviews-Notch-Brian)
Just kind of like
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Speaker 1 (ClientInterviews-Notch-Brian)
what I mentioned before,
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Speaker 1 (ClientInterviews-Notch-Brian)
like they're easy to work with at the same time,
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Speaker 1 (ClientInterviews-Notch-Brian)
especially like in those high pressure situations,
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Speaker 1 (ClientInterviews-Notch-Brian)
you don't want to be fighting your contractor.
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Speaker 1 (ClientInterviews-Notch-Brian)
And while like,
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Speaker 1 (ClientInterviews-Notch-Brian)
yes, we have conversations back and forth on like what method or what direction
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Speaker 1 (ClientInterviews-Notch-Brian)
to go with the work.
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Speaker 1 (ClientInterviews-Notch-Brian)
It's never an argument.
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Speaker 1 (ClientInterviews-Notch-Brian)
It's an evolving conversation the way
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Speaker 1 (ClientInterviews-Notch-Brian)
it should be to collaboratively get from
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Speaker 1 (ClientInterviews-Notch-Brian)
point one to point two to the end game.
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Speaker 2 (ClientInterviews-Notch-Brian)
And so you said something,
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Speaker 1 (ClientInterviews-Notch-Brian)
Brian.
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Speaker 2 (ClientInterviews-Notch-Brian)
They're easy to work with.
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Speaker 2 (ClientInterviews-Notch-Brian)
So what's life like with some of the other suppliers lower on the list?
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Speaker 2 (ClientInterviews-Notch-Brian)
Is it that they're harder to work with or you don't get along easily
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Speaker 2 (ClientInterviews-Notch-Brian)
with them?
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Speaker 2 (ClientInterviews-Notch-Brian)
Tell me more about them.
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Speaker 1 (ClientInterviews-Notch-Brian)
The estimators are normally pretty good
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Speaker 1 (ClientInterviews-Notch-Brian)
about, like,
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Speaker 1 (ClientInterviews-Notch-Brian)
they're the face of the company,
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Speaker 1 (ClientInterviews-Notch-Brian)
more or less.
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Speaker 1 (ClientInterviews-Notch-Brian)
Like, they're always fine working with them.
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Speaker 1 (ClientInterviews-Notch-Brian)
And the issue comes
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Speaker 1 (ClientInterviews-Notch-Brian)
that sometimes the
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Speaker 1 (ClientInterviews-Notch-Brian)
salesman...
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Speaker 1 (ClientInterviews-Notch-Brian)
The estimators,
6:24
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Speaker 1 (ClientInterviews-Notch-Brian)
they're more of a salesman than knowing what's actually going on more than
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Speaker 1 (ClientInterviews-Notch-Brian)
a boots on the ground type of person.
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Speaker 1 (ClientInterviews-Notch-Brian)
They end up missing something that the guys who
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show up assume should be accounted for or
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Speaker 1 (ClientInterviews-Notch-Brian)
bad attitudes can kind of really hinder.
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Speaker 1 (ClientInterviews-Notch-Brian)
the conversation especially when it's like yeah we're still trying to figure out the
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Speaker 1 (ClientInterviews-Notch-Brian)
best way to do this or there was an open unknown that we had to deal with
6:51
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Speaker 1 (ClientInterviews-Notch-Brian)
sometimes people are very calloused in the way they approach those situations
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Speaker 1 (ClientInterviews-Notch-Brian)
um and there's definitely just been
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Speaker 1 (ClientInterviews-Notch-Brian)
bad eggs that that show up they don't want to listen to the
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Speaker 1 (ClientInterviews-Notch-Brian)
rules we have for safety here they continuously
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Speaker 1 (ClientInterviews-Notch-Brian)
they don't
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Speaker 1 (ClientInterviews-Notch-Brian)
disregard they just they do exactly what they need to be right on that razor thin line
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Speaker 1 (ClientInterviews-Notch-Brian)
and they disregard uh some
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of the more common sense things that we need to keep in mind while working on the plant notch
7:28
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Speaker 1 (ClientInterviews-Notch-Brian)
has never really been an issue like there'll
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Speaker 1 (ClientInterviews-Notch-Brian)
be like random things that pop up but i do
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Speaker 1 (ClientInterviews-Notch-Brian)
not think that they're indicative of like anything notch is doing or uh
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Speaker 1 (ClientInterviews-Notch-Brian)
how they hire people or how they treat their people
7:44
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Speaker 1 (ClientInterviews-Notch-Brian)
Everyone who comes here from Notch generally has a very good work
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ethic, does a great job of listening to our
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Speaker 1 (ClientInterviews-Notch-Brian)
basic rules as well as some of the more niche things that's
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Speaker 1 (ClientInterviews-Notch-Brian)
definitely specific to the site rather than an
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overarching rule of
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thumb that people use.
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Speaker 1 (ClientInterviews-Notch-Brian)
So we know we can be particular and Notch always
8:10
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Speaker 1 (ClientInterviews-Notch-Brian)
updates.
8:11
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Speaker 2 (ClientInterviews-Notch-Brian)
And so when you say more niche things,
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Speaker 2 (ClientInterviews-Notch-Brian)
what does that mean?
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Speaker 1 (ClientInterviews-Notch-Brian)
So sometimes we go above and beyond what the safety regulations
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Speaker 1 (ClientInterviews-Notch-Brian)
require.
8:20
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Speaker 1 (ClientInterviews-Notch-Brian)
So like for scissor lifts,
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Speaker 1 (ClientInterviews-Notch-Brian)
for example,
8:24
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Speaker 1 (ClientInterviews-Notch-Brian)
it's like we require that our contractors stay harnessed
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Speaker 1 (ClientInterviews-Notch-Brian)
for longer,
8:31
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Speaker 1 (ClientInterviews-Notch-Brian)
for like shorter heights than like what the bare
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minimum OSHA requirement is.
8:37
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Speaker 1 (ClientInterviews-Notch-Brian)
I say bare minimum for what the OSHA requirement is.
8:43
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Speaker 1 (ClientInterviews-Notch-Brian)
we will require them to be harnessed in if they're in it at all and
8:48
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Speaker 1 (ClientInterviews-Notch-Brian)
there's multiple reasons for that like one being like you go from doing something where
8:52
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Speaker 1 (ClientInterviews-Notch-Brian)
you're not elevated to just quickly elevating yourself and you forget
8:57
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to put it on so it just it gets rid of that but then it scissor
9:01
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Speaker 1 (ClientInterviews-Notch-Brian)
lifts are also higher and they do a good job of communicating like what
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Speaker 1 (ClientInterviews-Notch-Brian)
their policies are and why like
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Speaker 1 (ClientInterviews-Notch-Brian)
There might be a lapse,
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Speaker 1 (ClientInterviews-Notch-Brian)
but they've never shrugged away from
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Speaker 1 (ClientInterviews-Notch-Brian)
correcting it internally to the point where I don't need to say anything.
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Speaker 2 (ClientInterviews-Notch-Brian)
That's great.
9:20
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Speaker 2 (ClientInterviews-Notch-Brian)
That's great.
9:22
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Speaker 2 (ClientInterviews-Notch-Brian)
Who do you work with over at Notch?
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Speaker 2 (ClientInterviews-Notch-Brian)
Who do you primarily work with?
9:31
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Speaker 1 (ClientInterviews-Notch-Brian)
Estimates, primarily Megan.
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Speaker 1 (ClientInterviews-Notch-Brian)
Every once in a while,
9:34
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Speaker 1 (ClientInterviews-Notch-Brian)
there'll be,
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Speaker 1 (ClientInterviews-Notch-Brian)
it used to be a guy named Vinny for a little bit,
9:38
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Speaker 1 (ClientInterviews-Notch-Brian)
and I think Aaron's gotten involved.
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Speaker 1 (ClientInterviews-Notch-Brian)
Those are most of the time my first contact.
9:43
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Speaker 2 (ClientInterviews-Notch-Brian)
Okay.
9:44
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Speaker 1 (ClientInterviews-Notch-Brian)
If it's anything beyond as far as like what
9:48
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Speaker 1 (ClientInterviews-Notch-Brian)
Megan's able to provide technically or she needs more
9:52
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Speaker 1 (ClientInterviews-Notch-Brian)
insight into some specifics,
9:56
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Speaker 1 (ClientInterviews-Notch-Brian)
Mike Forrest will be like a secondary contact.
10:00
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Speaker 2 (ClientInterviews-Notch-Brian)
And normally if I have something incredibly specific that I want to discuss,
10:04
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Speaker 2 (ClientInterviews-Notch-Brian)
like, okay,
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Speaker 2 (ClientInterviews-Notch-Brian)
this needs to do this.
10:06
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Speaker 2 (ClientInterviews-Notch-Brian)
Normally we'll have a three -way meeting.
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Speaker 2 (ClientInterviews-Notch-Brian)
Like they'll come on site,
10:11
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Speaker 2 (ClientInterviews-Notch-Brian)
take a closer look at it in person.
10:12
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Speaker 2 (ClientInterviews-Notch-Brian)
And then after that,
10:14
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Speaker 2 (ClientInterviews-Notch-Brian)
like it would be,
10:16
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Speaker 2 (ClientInterviews-Notch-Brian)
we've been doing a decent amount of work with
10:21
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Speaker 2 (ClientInterviews-Notch-Brian)
some of their,
10:22
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Speaker 2 (ClientInterviews-Notch-Brian)
like their foremans and their supers.
10:24
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Speaker 2 (ClientInterviews-Notch-Brian)
So like Josh Lumpke has been around a
10:29
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Speaker 2 (ClientInterviews-Notch-Brian)
lot recently.
10:29
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Speaker 2 (ClientInterviews-Notch-Brian)
Mike Lebeau used to be here a ton.
10:35
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Speaker 2 (ClientInterviews-Notch-Brian)
And Will has been,
10:36
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Speaker 2 (ClientInterviews-Notch-Brian)
I can't remember Will's last name right now,
10:38
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Speaker 2 (ClientInterviews-Notch-Brian)
but Will's been working in our tank farm.
10:40
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Speaker 2 (ClientInterviews-Notch-Brian)
That's a big,
10:41
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Speaker 2 (ClientInterviews-Notch-Brian)
huge project they just wrapped up.
10:43
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Speaker 1 (ClientInterviews-Notch-Brian)
So like,
10:44
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Speaker 2 (ClientInterviews-Notch-Brian)
we've gotten a variety of people,
10:47
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Speaker 2 (ClientInterviews-Notch-Brian)
other people here.
10:48
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Speaker 1 (ClientInterviews-Notch-Brian)
And it's,
10:50
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Speaker 2 (ClientInterviews-Notch-Brian)
everyone's been great to work with.
10:54
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Speaker 1 (ClientInterviews-Notch-Brian)
Yeah, I was just going to ask you more about that.
10:56
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Speaker 1 (ClientInterviews-Notch-Brian)
Like, what's it like?
10:57
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Speaker 1 (ClientInterviews-Notch-Brian)
Tell me kind of about the relationship with with those that you interact over there.
11:01
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Speaker 1 (ClientInterviews-Notch-Brian)
You know,
11:02
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Speaker 1 (ClientInterviews-Notch-Brian)
what's it like to work with them?
11:03
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Speaker 2 (ClientInterviews-Notch-Brian)
It's very candid as far as I can swing by,
11:07
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Speaker 2 (ClientInterviews-Notch-Brian)
ask a couple of quick questions,
11:09
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Speaker 2 (ClientInterviews-Notch-Brian)
something like that.
11:11
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Speaker 2 (ClientInterviews-Notch-Brian)
If it gets to be something where they don't feel like they're the best person to ask,
11:15
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Speaker 2 (ClientInterviews-Notch-Brian)
like we have a follow up conversation with whoever we need to,
11:18
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Speaker 2 (ClientInterviews-Notch-Brian)
whether it be Megan.
11:22
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Speaker 2 (ClientInterviews-Notch-Brian)
scheduling or anything along those lines or Mike Forrest for just a little more experience.
11:26
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Speaker 2 (ClientInterviews-Notch-Brian)
And it's always,
11:28
S…
Speaker 2 (ClientInterviews-Notch-Brian)
it's always friendly.
11:30
S…
Speaker 2 (ClientInterviews-Notch-Brian)
It's never,
11:31
S…
Speaker 2 (ClientInterviews-Notch-Brian)
I never go over there and feel like I'm being,
11:34
S…
Speaker 2 (ClientInterviews-Notch-Brian)
I'm being shunned or anything like that for popping by.
11:38
S…
Speaker 1 (ClientInterviews-Notch-Brian)
That's great.
11:41
S…
Speaker 1 (ClientInterviews-Notch-Brian)
And Brian,
11:42
S…
Speaker 1 (ClientInterviews-Notch-Brian)
if you were to describe Notch to someone who doesn't
11:47
S…
Speaker 1 (ClientInterviews-Notch-Brian)
know them and they asked you,
11:48
S…
Speaker 1 (ClientInterviews-Notch-Brian)
you know,
11:49
S…
Speaker 1 (ClientInterviews-Notch-Brian)
and they came and said,
11:50
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Brian, tell me what it's like to work with Notch,
11:54
S…
Speaker 1 (ClientInterviews-Notch-Brian)
what would you say to them?
11:55
S…
Speaker 2 (ClientInterviews-Notch-Brian)
I'd probably say that they're a
11:59
S…
Speaker 2 (ClientInterviews-Notch-Brian)
good contractor that gets the job done and gives out
12:03
S…
Speaker 2 (ClientInterviews-Notch-Brian)
good quality work.
12:04
S…
Speaker 1 (ClientInterviews-Notch-Brian)
I'd
12:09
S…
Speaker 2 (ClientInterviews-Notch-Brian)
say they generally are.
12:13
S…
Speaker 2 (ClientInterviews-Notch-Brian)
on time,
12:14
S…
Speaker 2 (ClientInterviews-Notch-Brian)
do everything they can to get the job done in the best way possible.
12:19
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Great.
12:21
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Sorry,
12:24
S…
Speaker 1 (ClientInterviews-Notch-Brian)
say that again.
12:25
S…
Speaker 2 (ClientInterviews-Notch-Brian)
I always highly recommend them whenever we have a job going
12:29
S…
Speaker 1 (ClientInterviews-Notch-Brian)
out. That's great.
12:29
S…
Speaker 1 (ClientInterviews-Notch-Brian)
They will appreciate hearing that.
12:33
S…
Speaker 1 (ClientInterviews-Notch-Brian)
I've just
12:37
S…
Speaker 1 (ClientInterviews-Notch-Brian)
got one or two more questions here.
12:39
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Anything else that you would like to add as far as,
12:42
S…
Speaker 1 (ClientInterviews-Notch-Brian)
you know, how you would describe or what it's like to work with them?
12:47
S…
Speaker 1 (ClientInterviews-Notch-Brian)
that you didn't share yet probably just
12:51
S…
Speaker 2 (ClientInterviews-Notch-Brian)
want to make sure i mentioned that like megan does do a great job as far as
12:55
S…
Speaker 2 (ClientInterviews-Notch-Brian)
like having a good technical base there are some times where the
12:59
S…
Speaker 2 (ClientInterviews-Notch-Brian)
the estimators or the schedulers
13:04
S…
Speaker 2 (ClientInterviews-Notch-Brian)
like they they come out and they look at it and they just have no idea she does
13:08
S…
Speaker 2 (ClientInterviews-Notch-Brian)
a really good job of not only like using her knowledge and leveraging it
13:12
S…
Speaker 2 (ClientInterviews-Notch-Brian)
in the moment but like stating when like she knows enough to know
13:16
S…
Speaker 2 (ClientInterviews-Notch-Brian)
what she doesn't know as well
13:18
S…
Speaker 2 (ClientInterviews-Notch-Brian)
And that's just as important as knowing as much as you can about
13:22
S…
Speaker 2 (ClientInterviews-Notch-Brian)
the job.
13:23
S…
Speaker 1 (ClientInterviews-Notch-Brian)
So it's been great,
13:27
S…
Speaker 2 (ClientInterviews-Notch-Brian)
like being able to count on that as far as giving rough timeframes
13:32
S…
Speaker 2 (ClientInterviews-Notch-Brian)
and the flexibility that they've been able to give in
13:36
S…
Speaker 2 (ClientInterviews-Notch-Brian)
some of these jobs has been paramount.
13:38
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Tell me a little bit about that.
13:41
S…
Speaker 2 (ClientInterviews-Notch-Brian)
So one of the jobs we're doing right now
13:45
S…
Speaker 2 (ClientInterviews-Notch-Brian)
is kind of a good example,
13:47
S…
Speaker 2 (ClientInterviews-Notch-Brian)
like the vessel repair.
13:49
S…
Speaker 2 (ClientInterviews-Notch-Brian)
They came out to repair some welds,
13:51
S…
Speaker 2 (ClientInterviews-Notch-Brian)
and they found that
13:55
S…
Speaker 2 (ClientInterviews-Notch-Brian)
the job was much more complicated and much more in -depth than initially thought.
13:59
S…
Speaker 2 (ClientInterviews-Notch-Brian)
We knew there could be trouble,
14:01
S…
Speaker 2 (ClientInterviews-Notch-Brian)
but we didn't know for certain.
14:03
S…
Speaker 2 (ClientInterviews-Notch-Brian)
Once we figured out,
14:06
S…
Speaker 2 (ClientInterviews-Notch-Brian)
yeah, this problem is much deeper than we thought,
14:09
S…
Speaker 2 (ClientInterviews-Notch-Brian)
we can either dive deeper and try to fix it,
14:12
S…
Speaker 2 (ClientInterviews-Notch-Brian)
or we can patch it up and
14:17
S…
Speaker 2 (ClientInterviews-Notch-Brian)
make it better.
14:18
S…
Speaker 2 (ClientInterviews-Notch-Brian)
They kind of left that part to me because it's a big decision,
14:21
S…
Speaker 2 (ClientInterviews-Notch-Brian)
obviously.
14:23
S…
Speaker 2 (ClientInterviews-Notch-Brian)
But once we got the approval to
14:27
S…
Speaker 2 (ClientInterviews-Notch-Brian)
keep it down and do the fix
14:31
S…
Speaker 2 (ClientInterviews-Notch-Brian)
the proper way,
14:32
S…
Speaker 2 (ClientInterviews-Notch-Brian)
she had told me beforehand,
14:34
S…
Speaker 2 (ClientInterviews-Notch-Brian)
but they were booked out for the following week or two.
14:39
S…
Speaker 2 (ClientInterviews-Notch-Brian)
So she did everything possible to make sure
14:43
S…
Speaker 2 (ClientInterviews-Notch-Brian)
they get boots back on the ground as soon as possible.
14:49
S…
Speaker 2 (ClientInterviews-Notch-Brian)
time frame that is a little tighter than we initially thought and we're
14:53
S…
Speaker 2 (ClientInterviews-Notch-Brian)
doing it she's making sure that she has everything possible on site
14:57
S…
Speaker 1 (ClientInterviews-Notch-Brian)
for us to get the job done wow that's great
15:01
S…
Speaker 1 (ClientInterviews-Notch-Brian)
i can see how that could could definitely
15:05
S…
Speaker 1 (ClientInterviews-Notch-Brian)
be be helpful for you for sure especially
15:09
S…
Speaker 2 (ClientInterviews-Notch-Brian)
since yeah yeah especially since sometimes the we
15:14
S…
Speaker 2 (ClientInterviews-Notch-Brian)
have like an internal welder but
15:17
S…
Speaker 2 (ClientInterviews-Notch-Brian)
The timeframe can be difficult to work with.
15:20
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Wow,
15:22
S…
Speaker 1 (ClientInterviews-Notch-Brian)
that's great.
15:23
S…
Speaker 1 (ClientInterviews-Notch-Brian)
That's great.
15:24
S…
Speaker 1 (ClientInterviews-Notch-Brian)
I appreciate all of that.
15:25
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Last question,
15:27
S…
Speaker 1 (ClientInterviews-Notch-Brian)
I'll let you get on to your day.
15:29
S…
Speaker 1 (ClientInterviews-Notch-Brian)
If you could share three descriptive words
15:33
S…
Speaker 1 (ClientInterviews-Notch-Brian)
that come to your mind when you think about working with Notch,
15:36
S…
Speaker 1 (ClientInterviews-Notch-Brian)
what would those be?
15:36
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Quality,
15:42
S…
Speaker 1 (ClientInterviews-Notch-Brian)
reliable,
15:48
S…
Speaker 2 (ClientInterviews-Notch-Brian)
and knowledgeable.
15:50
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Awesome.
15:55
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Wonderful.
15:55
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Well, that is all I have today.
15:57
S…
Speaker 1 (ClientInterviews-Notch-Brian)
I so appreciate Brian,
15:58
S…
Speaker 1 (ClientInterviews-Notch-Brian)
this wonderful feedback.
15:59
S…
Speaker 1 (ClientInterviews-Notch-Brian)
I know they're going to be thrilled to hear it.
16:01
S…
Speaker 1 (ClientInterviews-Notch-Brian)
And I appreciate you getting through the technical
16:05
S…
Speaker 1 (ClientInterviews-Notch-Brian)
issues to get on Zoom with me today.
16:08
S…
Speaker 1 (ClientInterviews-Notch-Brian)
It's very much appreciated.
16:09
S…
Speaker 2 (ClientInterviews-Notch-Brian)
Anything to help.
16:12
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Thank you.
16:13
S…
Speaker 1 (ClientInterviews-Notch-Brian)
And Brian,
16:14
S…
Speaker 1 (ClientInterviews-Notch-Brian)
is it okay if not to use any of this kind of feedback and comments
16:18
S…
Speaker 1 (ClientInterviews-Notch-Brian)
in their materials?
16:21
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Absolutely.
16:21
S…
Speaker 2 (ClientInterviews-Notch-Brian)
If they don't mind all the ums and ahs they put in there.
16:24
S…
Speaker 1 (ClientInterviews-Notch-Brian)
All good.
16:27
S…
Speaker 1 (ClientInterviews-Notch-Brian)
All good.
16:27
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Well, thanks again.
16:28
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Have a wonderful Friday and we'll talk to you soon.
16:32
S…
Speaker 2 (ClientInterviews-Notch-Brian)
Thank you and have a good day yourself.
16:34
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Thank you.
16:35
S…
Speaker 1 (ClientInterviews-Notch-Brian)
All right.
16:35
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Bye -bye.
16:36
S…
Speaker 1 (ClientInterviews-Notch-Brian)
Bye.
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