[Cerrato, Alejandra]_127-18125265109_20260417174119(6108) (1)
Apr 17, 2026 18:42
· 3:08
· English
· Whisper Turbo
· 2 スピーカー
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0:00
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Speaker 2 ([Cerrato, Alejandra]_127-18125265109_20260417174119(6108) (1))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Hey, this is Chris. How can I help you? Hey, good afternoon, Chris. This is Alejandra with Power Handling. I'm trying to get a hold of Mr. Tim DeWitt. Is he available, please? Sure, yeah. I can transfer right over. All right. Thank you.
0:33
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Speaker 2 ([Cerrato, Alejandra]_127-18125265109_20260417174119(6108) (1))
Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your else. Please hold while I try to connect you. This is Tim. Hey, sir. Good afternoon. This is on Hydra with power handling. We spoke a couple of days ago, and you provided some feedback on the electric power jacks that we provide to you guys that you guys are using at your facility.
1:06
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Speaker 1 ([Cerrato, Alejandra]_127-18125265109_20260417174119(6108) (1))
And we're just doing a very quick follow-up on the survey that we completed together. You have rated our units of 20 out of 25. And we're very happy that the equipment is performing as expected. We just wanted to understand what led you to that rating. And if there's any... Is this the electric pilot jack? Is that what you're talking about? Yes, sir. That's correct. Yeah, we like it. Very good. Yeah, if you can... Sorry, go ahead.
1:38
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Speaker 1 ([Cerrato, Alejandra]_127-18125265109_20260417174119(6108) (1))
Do you work on them as well? Oh, I don't work with them directly. I just get in charge to call these facilities to make sure that the equipment is performing as expected, and if not, then we assist you with tech support. But, yeah, my engineers just wanted to understand how...
2:03
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Speaker 1 ([Cerrato, Alejandra]_127-18125265109_20260417174119(6108) (1))
Have you liked the equipment and if you can highlight anything specifically? It's starting to stick. That's why I was wondering how to get that. But you said you all don't fix them? Yes, I can actually refer you to tech support. That way they can assist you with any issues that you have. I don't have time today. Well, no, we like it. We want another one.
2:27
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Speaker 1 ([Cerrato, Alejandra]_127-18125265109_20260417174119(6108) (1))
Okay, perfect. No problem. Can you please confirm your email address? That way they can send you an email and you can see when you have time to see what the problem is with the machine and you can get assistance. I think there's a number on it I've seen the other day. I'll call it here in a week or two when I get to the moment. Okay, perfect then. Other than that, has it been performing well?
2:57
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Speaker 1 ([Cerrato, Alejandra]_127-18125265109_20260417174119(6108) (1))
Yeah, it's fine. Okay, very good then. I appreciate the feedback, sir. And if you need assistance, don't hesitate to reach out, okay? We're here to help. All right, thanks. All right.
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