[Cerrato, Alejandra]_127-16053380024_20260423181445(8702)
Apr 23, 2026 18:19
· 4:12
· English
· Whisper Turbo
· 3 speakers
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0:00
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Speaker 1 ([Cerrato, Alejandra]_127-16053380024_20260423181445(8702))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. This is Nate. How can I help you? Hello, this is Alejandra with Power Handling. I'm trying to get a hold of Mr. Wyatt Johnson, if he's available, please. Okay, and who's calling again? Yeah, my name is Alejandra. I am with Power Handling. Okay, one second. Sure, thank you. Thank you.
0:34
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Speaker 1 ([Cerrato, Alejandra]_127-16053380024_20260423181445(8702))
Thank you for holding. Please continue to stay on the line. Thank you for calling XPO with 40 years of best-in-class service performance.
0:47
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Speaker 2 ([Cerrato, Alejandra]_127-16053380024_20260423181445(8702))
Hello, Mr. Johnson. This is Alejandra with Power Handling. Sir, I'm calm because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how the machines have been performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay? Okay. Okay, thank you. Okay, so overall, how many units do you have at your facility? Do you know? Six.
1:18
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Speaker 2 ([Cerrato, Alejandra]_127-16053380024_20260423181445(8702))
Perfect. Are any of those currently broken or not working? No. Okay. They're not broken. Okay. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? I would say a four because we've had to fix a few of them. Oh, okay. Hello? How would you rate the product's durability and build quality also from one to five, sir? A four. Okay.
2:05
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Speaker 3 ([Cerrato, Alejandra]_127-16053380024_20260423181445(8702))
How likely are you to purchase from power handling again in the future? Yeah, I'd probably purchase them again, yep. If it's one to five, I'd say a four. Sounds good. How likely are you to recommend this product to a colleague, sir? All of XBO use power handling. Yep, they do. Okay.
2:34
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Speaker 2 ([Cerrato, Alejandra]_127-16053380024_20260423181445(8702))
And, okay, I just have one last question, sir. How well did the product meet your expectations? And if you can expand a little bit on how the experience has been using the equipment, if there's anything that you would like to highlight about them or anything that you would like to change or improve about the machines, any type of additional feedback would be appreciated. The guys like them a lot. The drivers do help with the seed. I do wish there were opportunities to order.
3:08
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Speaker 3 ([Cerrato, Alejandra]_127-16053380024_20260423181445(8702))
longer forks sometimes. So the 54-inch electric pallet jacks, I don't know if that's an option, but I do wish if that was an option, we could order those. Okay. Sounds good. And all right, I will be writing down the feedback for me to share with my engineers. But if there's...
3:30
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Speaker 3 ([Cerrato, Alejandra]_127-16053380024_20260423181445(8702))
something that you would say that the equipment does super well what would be between its weight capacity ergonomics battery life or price I mean I don't think there's any issues with them I think the price is fair I think the battery life is very helpful okay
3:56
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Speaker 2 ([Cerrato, Alejandra]_127-16053380024_20260423181445(8702))
That's great, and we're very happy the equipment is performing as expected at your facility, sir. I really appreciate the feedback. It really helps us improve our equipment and service, and I value your time as well, and I hope that you have a great rest of your day, okay? You too. Thank you very much. All right, of course. Goodbye.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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